4: A Patient Portal Is Personalized
You can see my other posts on what is a Patient Portal here. While not the most complex aspect of a patient portal, personalization may well prove the most important. When I talk to hospitals about...
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6. A Patient Portal Is Process Driven
You can find the entire series here in the initial post. You may wonder why I even mention process for a patient portal. I mean, a patient logs on, does his or her business, and logs off. There’s...
View Article8: A Patient Portal Is Sticky
To see all the other posts, visit the main What Is A Patient Portal post. In many ways, “stickiness” can be seen as a composite of everything else I’ve defined in all the patient portal posts. It...
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9: A Patient Portal Is Mobile
For all you keeping track of my previous posts, you can find a list here. To anyone with a smart phone (over 50% and climbing) or a tablet, stating that a patient portal is mobile is like saying that...
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IBM Connect: Tufts Health Plan -Creating a World Class Experience
Bill Pappalardo and Tim Reilly spoke about the work they’ve done with a portal at Tufts Health Plan. About Tufts They are the second largest health care plans in MA with over one million members. They...
View ArticleHealthcare Portals: 5 Core Needs for a Great Experience
Mark Polly (@markapolly) and I (@porteronportal) presented here at IBM Connect on Healthcare Portals. It’s a huge subject so we chose to focus on 5 things you absolutely must do when interacting with...
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Why Will Your Health Portal Company Succeed?
I came across the following article at Forbes.com: If Google Health Failed, Why Will Your Health Company Succeed? The first thing that caught my attention was the premise of the headline: Google is...
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Are you going to IBM’s Digital Experience Conference?
Next week (July 21, 2014), IBM’s yearly Digital Experience Conference will be in full swing. In the past this conference has been called “Exceptional Web Experience” and “Portal” conference and the...
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Why Patient Portals Remain Healthcare’s Enigma
CIO.com has an interesting article about why patient portals just aren’t popular. I think the author, Brian Eastwood, gets some things right but also misses some key reasons or challenges. Here’s...
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Lessons from 2014: Healthcare and Patient Portals
There was a lot of talk about Healthcare and Patient Portals in 2014. Health insurance exchange portals started to mature a little bit with healthcare.gov finally coming on line. The Affordable Care...
View ArticleDreamforce: Social Media in Regulated Industries
We had a panel discussion today on the use of Social Media in Regulated Industries. We focused on Healthcare and Life Sciences, but the same info applies across the industry landscape. In regulated...
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Dreamforce: Building Custom Mobile Self-Service Apps
As you can see from the Salesforce keynote, Mobile is extremely important to them and to customers. Why Mobile Self-Service Mobile devices are ubiquitous. Q4 was the inflection point where more phones...
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Consumer Engagement at Florida Blue with IBM Digital Experience
Glenn Kline of Perficient and Phani Kanakala from Florida Blue presented a case study of how Florida Blue, Florida’s largest healthcare payer, uses IBM Digital Experience to engage consumers. Florida...
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Change is in the Air
The strategy is complete, implementation of the mobile application and analytical system is finished, data scientists are providing useful analytical research. But is your enterprise getting the value...
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